Frequently Asked Questions

Yes, the majority of our products are true to size. However, if there is a note in the product description saying "we recommend taking one size up/down", please consider this recommendation.

Returns/exchanges can be made for unused and unlabeled products within 14 days. Please contact us with your invoice.

Yes, we have water resistant models available. The products are specified as "suya dayanıklı" or "waterproof" in the product descriptions.

Topuk boyu bilgileri ürün açıklamasında yer almaktadır. Santimetre cinsinden ölçülmüştür.

The materials used in the product descriptions are clearly stated. Models made of genuine leather are presented with the statement "%100 leather".

Some carpets can be washed in the machine while some require dry cleaning. Please read the product description or contact us.

Yes, many of our models have a non-slip sole feature. This information is indicated in the product details.

Standard sizes (80x150, 120x180, 160x230, etc.) are available in our stocks. You can easily make selections from the filters.

It is normal for short-term shedding to occur in new carpets. This situation decreases after a few vacuum cleanings.

We have options for anti-allergic and antistatic carpets. You can check these features on the product page.

Yes, our products are sent to you with Anti-Reflective PVC Glass as a flexible material. Since normal glass or matte glass are highly likely to break during shipping, they are sent with Anti-Reflective PVC Glass. If you wish, we also have frame-only sales without glass. You can make your choice during the ordering process.

All wall frames are sent together with hanging accessories. It is suitable for hanging on the wall both horizontally and vertically. Tabletop models have support legs.

We have a wide variety of color options such as white, black, oak, gold, silver, copper, etc. You can make your selection from the product page.

We offer free exchange for broken or damaged products. You should check the product upon delivery and if there is any breakage or damage, all you need to do is to attach a cargo report.